Ethnic diversity in hospitality is still largely confined to entry-level roles with management positions dominated by people from White backgrounds.
Research by Be Inclusive Hospitality identified disparities in roles and earnings among employees from different ethnic backgrounds linked to favouritism, bias and a lack of transparency.
It drew on statistical trends from data collected between 2021 and 2023 for its Inside Hospitality Reports on the experiences of people from Black, Asian, ethnic minority and White backgrounds working in hospitality. In addition, the not-for-profit social enterprise conducted interviews and focus groups with employees at various career levels within the industry.
Although the majority of those surveyed, irrespective of ethnicity, expressed growing optimism about career opportunities within the hospitality sector, the analysis found evidence of ongoing structural bias against those from Black, Asian and ethnic minority backgrounds.
Across all ethnicities, the proportion of people in high earning roles has fallen with Black and Asian employees experiencing particularly sharp declines. Additionally, part-time employment has increased disproportionately among Black and Asian employees, while White respondents’ full-time employment has remained more stable.
The absence of role models and representation was repeatedly cited as a barrier to progression within the sector. Focus group and interview participants voiced frustration about the need to access development opportunities, such as mentorship or qualifications, outside of their employment. When internal development opportunities do exist, they are often seen as inaccessible.
Participants also talked about having to rely on personal traits like determination and resilience to progress, noting that larger companies are more likely to provide development resources. They stressed the importance of education and training, particularly ongoing leadership involvement, to foster genuine inclusion in hospitality.
The research also found respondents have continually reported witnessing or experiencing workplace racism or discrimination, with ethnic minorities reporting higher levels than their White colleagues.
“This report reinforces what many already know – barriers to progression for ethnically diverse talent in hospitality persist,” said Lorraine Copes, founder and CEO of Be Inclusive Hospitality.
“While there is optimism, the data reveals stark disparities in pay, opportunity, and access to career development. Change will not happen by chance; it requires intentional action from industry leaders to create equitable pathways for all. My hope is that this report serves as a catalyst for those in power to rethink their policies, practices, and commitment to inclusion.”
